Refund & Cancellation Policy

At FreFireTopup, we strive to ensure 100% customer satisfaction. Because digital game currencies (such as Free Fire Diamonds and PUBG UC) are delivered electronically and consumed instantly, specific refund policies apply to digital transactions.

1. Failed Orders & Full Refunds

If your order cannot be completed due to technical server downtime, game publisher maintenance, or out-of-stock items, you are entitled to a 100% full refund. The refund can be credited immediately to your in-site Wallet balance or refunded back to your original payment method (bKash, Nagad, Rocket) within 12–24 business hours.

2. Incorrect Player ID (UID)

Please exercise extreme caution when typing your numeric Player ID. Our platform provides real-time in-game name verification to prevent mistakes. Once diamonds or UC have been successfully delivered to the numeric ID entered at checkout, the transaction is irreversible and cannot be refunded or cancelled, as Garena/game publishers do not allow rollbacks.

3. Partial Delivery

In rare cases where an order containing multiple packages is only partially delivered due to inventory constraints, the unfulfilled portion is calculated and refunded proportionally to your account wallet or payment gateway.

4. How to Request Assistance

If you experience any delay or believe an error occurred, please contact our support team on WhatsApp at +880 1941-513827 or email support@frefiretopup.com with your Order Number (e.g. FFT-XXXXXX).